LJM has been standing strong behind its quality over 30 years and this is the very reason that customers catch the pride wearing it. Before shipping, a product is always well monitored and cross checked as your satisfaction is important for us. Having worldwide customers the need of perfection in results is a key factor. But in case of Return and Exchange , certain aspects need to be taken care of.
Requisites for Returnable Articles
- The jacket must be returned in the original packing.
- The condition of the jacket should be as good as new with tags attached.
- There is a 30 days money back or exchange guarantee.
- For USA residents, we only accept returns through USPS courier service.
Requisites for Non Returnable Articles
- Custom made items and special orders are not returnable or exchangeable. These items are specially made for you and cannot be returned however alterations can be made to them after paying very nominal charges usually varying between $15 to $40, depending on the alteration required.
- We process all orders strictly to buyers selected size and colors. We will not be able to provide refund or exchange in this particular case. Size charts are available with detailed information for measuring your size on our website. If you have any question regarding size, please send us an email at “firstname.lastname@example.org “ .
- Worn or altered items can not be returned . Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
- No refund/ return will be issued to the customer ordering more than one products at a single time. This is to ideally restrict the practice of generation of a resale value and return the product in case there is no sale. This is also to discourage the practice of ordering different products for trial and selecting only one.
How To Return
- Firstly in order to get an approval for return/exchange, simply send us e.mail at email@example.com.
- Mention your name, order number and email address which you used for placing the order. Our sales representative will get back to you within 48 working hours to serve you in best possible way.
- Once you get the approval for return/exchange, we will provide you with our Warehouse address in South Asia. Buyers are requested to send the package through local postal office with Tracking Number. Item returned through Courier services e.g DHL, FedEx will not be accepted.
- For any further questions, feel free and contact us at “ firstname.lastname@example.org”.
Refund & Processing
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- Refund will be made to your original payment method.
- Return Shipping charges are non-refundable.
- $39 restocking fee will be deducted in case of return.